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I Forgot My Account Password. How do I get it? Follow the instructions on the iForgot web site to retrieve your password. Your sign-in information will be sent to the email address you chose for your Apple ID. Alternatively you can answer the password recovery question you set when you created your account. This method should be used when you have changed your email address and can no longer receive email from the email address you originally used to set up your Apple ID account. How Do I Change My Apple ID or Password? You can change your Apple ID password at My Info. Select your country and language, enter your desired changes, then click the Continue button. Changes take effect immediately. If you reside outside of the United States and Canada, please go to your country's Apple Online Store and click on the “Change your profile” link below the Apple Store Welcome. If you are not already signed in the Welcome message will say “Sign in or create your own personal account”. How Do I Modify My Personal Information? You can change your personal information, such as your mailing address or email address at My Info. Select your location and language, sign in with your Apple ID and password, scroll to the bottom of the page titled “Your Account Profile”, click on the button edit your profile, update your account profile and click on the Continue button when you are ready to leave this area. Can I Change the Security Questions Set Up When My Apple ID Account Was Created? If you would like to change the answers to the security questions provided when you originally signed up for your Apple ID, you must log into the Apple Store, then click the "Change your Profile" link in the upper right-hand corner of the page. You can change this information in the Apple ID section. How Does Apple Protect My Privacy? Apple's privacy policy explains how Apple collects, uses and safeguards the personal information you provide when you apply for an Apple ID. Select your language: English, French, Italian, German, Swedish, Dutch, Norwegian, Danish, or Finnish Why do I get an error message when I enter my password? The error message “This Apple ID has been disabled for security reasons.” means that someone has failed to sign into this account multiple times. When this happens Apple's system will disable the account to prevent unauthorized people from gaining access to your account information. Follow the instructions on the iForgot web site to retrieve your password. Your sign-in information will be sent to the email address you chose for your Apple ID. Alternatively you can answer the password recovery question you set when you created your account. Is Apple ID Required for Software Downloads or Knowledge Base? No. Apple ID is only needed for the personalized support resources outlined above. You can access software downloads or search the Knowledge Base without being signed in with an Apple ID. How Often Do I Need to Sign In? Apple ID sets a “persistent cookie”. This means that you generally do not need to sign in again, even if you quit your browser. However, for security reasons, before important transactions you will be asked to sign in again. You can sign out whenever you wish—and should always do so at the end of a session if your computer is shared. Can I Have More Than One Apple ID? Yes, but this is not recommended and can lead to difficulties. How Do I Know if I Am Signed In? You will be greeted by name in the “My Support” area of page. If your Apple ID is not active you will be invited to “sign in” for additional options. I Get an Error Message When Trying to Enroll an Agreement at My Info or Check a Repair Status If you receive a message of "Sorry... ...but we can't find data for you in our system" you may have multiple Apple ID accounts. Try logging on with one of your other accounts. Many times, product registration, repair status, the ability to get your product repaired through our website, and the ability to register an agreement is attached to one of your other Apple ID accounts. The best way to log in with another Apple ID account is to delete the Apple ID cookie from your browser preferences. |
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