iTunes for Windows: Connection Issues when using Internet Filters, Accelerators, or Firewalls
Symptoms
Software that affects the way your Windows-compatible computer sends and receives information on the Internet can cause errors when accessing the iTunes Store, or it can prevent access to the store entirely.
You can't access the iTunes Store, or certain parts of it are unavailable. This includes:
- Downloading content (music, videos, or games)
- iPod software updates
- Using the CDDB
- Getting album artwork
Products Affected
iTunes 7 for Windows, Windows, Internet security software
Resolution
Many connection issues can be resolved by configuring internet filtering software to recognize the iTunes application and the iTunes Store addresses (listed below).
You can configure your Internet software to allow iTunes to access the Internet. If you're using Norton Personal Firewall or Norton Internet Security, you will need to enable iTunes 7 in your Firewall settings.
For information on configuring Norton Software, please visit Symantec's website.
You should also make sure that the following iTunes Store internet addresses are added as trusted domains to any filtering software that may be running:
- phobos.apple.com
- phobos.apple.com.edgesuite.net
Additional Information
Software that affects the way your Windows-compatible computer sends and receives information on the Internet can cause errors when accessing the iTunes Store, or it can prevent access to the store entirely.
Important: Information about products not manufactured by Apple is provided for information purposes only and does not constitute Apple's recommendation or endorsement. Please contact the vendor for additional information.