How to resume interrupted iTunes Store downloads
Summary
When the download of a purchased song, video, or game is interrupted, iTunes will prompt you to resume your download the next time you open the application. You can also use the Check for Purchases command to manually restart an incomplete download.
Your download could be incomplete for one of the following reasons:
- Quitting iTunes before a download is complete.
- Restarting the computer during a download.
- Disconnecting from the Internet while downloading.
Products Affected
iTunes Store
If one or more of the items you have purchased does not completely download, you can resume the download by following these instructions:
- Open iTunes.
- Choose Store > Check for purchases (in iTunes version 6 and earlier, Advanced > Check for purchases).
- Enter your account name and password.
- Click the Check button.
If you believe the item downloaded, but it is not appearing in the Purchased playlist, check under Library on the left side of iTunes to see if the item appears there.
If the item you have purchased does not resume downloading after you have followed the steps above, click here to learn how to report the issue.