AppleWorks 6: Generic White Icons in Web Starting Points

The Newsletter and/or Templates icons in AppleWorks 6 Starting Points may appear with a generic white icon. Clicking the icon does not open any content.

The Newsletter and/or Templates icons in AppleWorks 6 Starting Points may appear with a generic white icon. Clicking the icon does not open any content. This symptom is a result of unusable cache files.


This happens when using:

• AppleWorks 6.0 and later

Take these steps to resolve the issue:

For AppleWorks versions 6.0.x:

1. Quit AppleWorks.
2. Open the AppleWorks folder.
3. Open the Starting Points folder.
4. Drag the Cache folder to the Trash.
5. Open AppleWorks.

For AppleWorks 6.1 and later:

1. Quit AppleWorks.
2. Open your Documents folder.
3. Open the AppleWorks User Data folder.
4. Open the Starting Points folder.
5. Drag the Cache folder to the Trash.
6. Open AppleWorks.

Appleworks will create a new Cache folder with new contents which should resolve the issue.